Terms and Conditions

The General Conditions will also be applicable to the new types of Services, which will be provided in the future by Rivadossi. The user is requested to print a copy of the General Conditions and/or to store them on a durable medium. Registration is allowed only to consumer users who are natural persons, who are of legal age. By “Consumers” we mean natural persons who access Rivadossi for purposes not related to any commercial, entrepreneurial or professional activity carried out.

The provisions contained in the Legislative Decree n. 206 of 6.9.2005 (“Consumer Code”), in addition to those generally applicable to the type of service provided by Rivadossi by virtue of Legislative Decree n. 70 of 9.4.2003 on information society services and electronic commerce. These General Conditions apply to all sales made by Rivadossi on the Site. The General Conditions can be changed at any time, without prejudice to the user’s right of withdrawal.

Any changes and or new conditions will be effective from the time of their publication in the “Terms and Conditions of Use” section of the Site. To this end, we invite users to access the Site regularly and check the publication of the most updated General Conditions. The applicable General Conditions are those in force on the date the purchase order is sent.

In the event that the user does not intend to accept the changes to the General Conditions, they will have the right to withdraw by giving notice by registered letter with acknowledgment of receipt or e-mail with 7 days notice. Continued use of the Service after the 7-day term is a manifestation of the will to accept the General Conditions.

These General Conditions govern the sale of products and/or the provision of services by Rivadossi and not by other subjects who are present on the Site through links, banners or other hypertext links. Before carrying out commercial transactions with these subjects, it is necessary for the user to verify their conditions of sale.

Rivadossi is not responsible in any way for the provision of services and/or for the sale of products by such subjects. Rivadossi does not carry out any checks and/or monitoring on the websites that can be consulted through these links. Rivadossi is therefore not responsible for the contents of these sites or for any errors and or omissions and violations of the law by them.

To place a purchase order it is necessary to register on the Site, creating an account on Rivadossi, clicking on the appropriate box “Register for free” on the home page of the Site and approving the General Conditions. Failure to accept the General Conditions means that it is impossible to register on the Site and to make purchases on Rivadossi.  Registration to the Site is free of charge.

To register, the user must complete the registration form, entering name, surname, an e-mail address and a password (hereinafter the “Registration Credentials”). Registration is confirmed by email sent to the address provided by the user. It is possible to make a single registration per user. Multiple registrations will be deleted.

Registration Credentials must be used exclusively by the user and cannot be transferred to third parties. The user must notify Rivadossi without delay in case of suspected improper use of the same. The Registration Credentials can be changed by the user at any time by accessing the “My Account” section on the Site. The user guarantees that the Registration Credentials provided during the registration process on the Site are complete, correct and truthful.

The user agrees to hold Rivadossi harmless from any compensation obligation, sanction deriving from and or in any way connected to the violation by the user of the rules on registration to the Site. The user is solely responsible for accessing the Site using the Registration Credentials and is directly liable for any damage or prejudice caused to Rivadossi or to third parties by improper use, loss, misappropriation by others or failure to protect adequate secrecy of one’s Registration Credentials.

All operations carried out through the Registration Credentials are considered to have been carried out by the Customer to whom the Registration Credentials refer. In accordance with the Legislative Decree 9 April 2003, n. 70 containing provisions on electronic commerce, Rivadossi informs the user that:

to conclude the purchase contract for one or more products on the Site, the user must register on the site, fill in an order form in electronic format and send it to Rivadossi, electronically, following the instructions that will appear from time to time on the Site and that will accompany the different phases of the purchase;

the contract is concluded when Rivadossi registers the order form, after verifying the correctness of the data relating to the order and payment;

before proceeding with the transmission of the order form, the user can identify and correct any data entry errors by following the instructions indicated on the Site from time to time and which will accompany the different stages of the purchase;

once the order form has been received, Rivadossi will send the user to the e-mail address indicated a confirmation e-mail containing a summary of the General Conditions, information relating to the characteristics of the product purchased, a detailed indication of the price, the means of payment used, the methods for exercising the right of withdrawal, the shipping costs and any additional costs as well as the indication of the assistance service. It is recommended to keep the e-mail received as proof of purchase.

the order form will be filed in the Rivadossi database for the time necessary to process the order and, in any case, in accordance with the law.

To access their order form, the user can consult the section “Your account” – “History and order details” of the Site where he will find the list of all orders placed.

In the personal area “Your account” on the Site, the user can view and possibly modify open, recently shipped and/or concluded orders as well as manage and save personal data and subscription to the newsletter. Rivadossi reserves the right to refuse, at its sole discretion, the registration of any user.

Rivadossi also reserves the right not to accept orders, which are abnormal in relation to the quantity of products purchased or the frequency of purchases made on the Site, as well as in relation to the improper or suspected use of discounts, promotions and collection of points.

The user may at any time cancel their registration with Rivadossi by sending an email to the address commerciale@rivadossisandro.com

All prices indicated on the Site are expressed in Euros (€) and are considered inclusive of VAT.

The contribution to the costs of order fulfillment and delivery is explicitly indicated and includes VAT. This amount will be highlighted separately on the order form prior to sending and on the order confirmation email. The user will be charged the price of the product indicated on the Site at the time the order was sent by him. The products will remain the property of Rivadossi until the purchase price and the expenses have been paid by the user.

Rivadossi will only process the purchase order after receiving confirmation of the authorization to pay the total amount due, consisting of the purchase price, shipping costs and any additional costs, as indicated in the order form.

Rivadossi reserves the right not to confirm orders from users with whom disputes are pending or in the case of products at discounted prices that being limited in number, may no longer be available after the registration of the purchase order. In this case, the user will be notified by email and the purchase order will be cancelled.

If the payment has already been made, Rivadossi will refund the sum paid by the user, including contributions to the costs of order fulfillment and shipping costs, immediately, and, in any case, within thirty days from the day after the order is sent.

The amount of the refund will be communicated by e-mail, and credited to the same means of payment used for the purchase or by bank transfer. Rivadossi disclaims all responsibility for any credit delays, which depend on the bank or the type of credit card used for payment. In any case, the currency date of the recredited amount will be the same as the charge.

Deliveries are made, at the postal address indicated by the user in the order form, no deliveries are made to post boxes. The delivery times are those indicated in the order and specified in the confirmation of the purchase order. In the event of failure to indicate a specific delivery period, it will take place within 15 days from the one following the sending of the order. Upon delivery of the products to the carrier, an email confirming the shipment will be sent to the user.

Deliveries will be made from Monday to Friday, during normal business hours, excluding national holidays. In case of impediments to delivery due to force majeure or in case of ancillary delivery costs due to changes of address or special causes (for example: limited traffic areas, inability to access for dedicated vehicles) Rivadossi will contact the user by e-mail to inform him of the delay in delivery times or any ancillary costs. Rivadossi cannot be held in any way responsible for any delays due to third-party events and/or force majeure.

The delivery is considered completed at the time when the product is made available to the user at the address specified in the order form. In case of non-delivery due to the absence of the recipient at the specified address, the courier will leave a postcard to certify the delivery attempt. The postcard will indicate the data that the user will have to use to contact the courier and define an appointment for the second delivery attempt. After two failed delivery attempts, the package will go into stock and Rivadossi’s Customer Service will contact the user in order to unlock the stock and make sure that the delivery takes place as soon as possible. If this attempt is also unsuccessful, the purchased product will be sent back to Rivadossi and the contract will be considered terminated and the purchase order cancelled pursuant to art. 1456 .c. Rivadossi will refund the sum paid by the user net of the costs of the delivery of the product that has not been successful as well as the costs of returning it to Rivadossi and the storage costs.

The termination of the contract and the amount of the refund will be communicated to you by e-mail. The refund amount will be credited to the means of payment used by the user for the purchase within 30 days. In the event that the package shows obvious signs of tampering or alteration, the user must mark it at the time of delivery by signing the appropriate Document Proof of Delivery (POD) in charge by the courier. In case of non-reporting as indicated above, the customer will not be able to retalia against Rivadossi who does not consider himself responsible for non-communication by signing with reserve.

If not satisfied with the purchase for any reason, the purchased products may be returned within 14 days of the date of receipt of the products. The right of withdrawal is not provided for Users who are not Consumers residing within the EU.

Rivadossi offers the possibility to its users to return the products by accessing their personal area and clicking on “Return of the product”, selecting the order for which you want to withdraw and define the products that to be returned. The user has 14 solar days from the date of receipt of the package to do this. Following the return request, an email will be sent confirming the start of the procedure.

The withdrawal form must be signed by the User and contain the indication of the personal data of the same, the number of the order to which it refers, as well as the Products in relation to which it is intended to exercise the withdrawal, identified by quantity, item description and related price, as shown in the order summary. If the return of the product is due to a defect of the same, the User must attach to the withdrawal form a photograph of the product made in the part or parts of the product in which this defect is detectable.

Alternatively, the User may prepare an autonomous communication, provided that it is complete with all the elements present in the standard withdrawal form.  The notice of withdrawal does not meet the requirements listed above, i.e. received after the 14-day period will be understood to have no effect.

The notice of withdrawal must also be confirmed by registered letter with acknowledgement of receipt to: Rivadossi Sandro & C snc, based in via Gargnà, 41/a 25078-Vestone (BS) – Italy within the following 48 hours or for those who have a certified e-mail account (PEC), it will be enough to write to: rivadossi@legalmail.it

As required by current law, emails sent from a PEC account are registered. Within 14 days of submitting the withdrawal form, the user must return the Products purchased from Rivadossi. The user must return the Products complete with all any accessories, documentation and user manuals. The identification tag and/or labels, if any, must still be attached to the Product at the time of return.

Rivadossi reserves the right not to accept the return of Products if they are not intact, provided with the original packaging and in such conditions as to allow its resale, unless the handling of the Products that caused the damage has not been necessary to establish the nature, characteristics and operation of the Products.

In the event that the Product is not in a condition that allows resale, the Company will return it to you and charge you the costs incurred for the return of the same.

In the event of a regular exercise of the right of withdrawal, Rivadossi will refund to the User the total amount paid, including the delivery costs (with the exception of the additional costs deriving from the latter’s choice of a type of delivery other than the less expensive standard offered by Rivadossi), by crediting the same means of payment used for the purchase, unless the User has expressly agreed otherwise (in any case , the latter shall not incur any costs as a result of such reimbursement), within fourteen days of receipt of the duly completed withdrawal form.

In any case, Rivadossi will not refund until the return products have been received or until the User has demonstrated that it has sent the Returned Products back. In case the payment was made by cash on delivery, the refund will be made by bank transfer on the account indicated by the buyer in the communication of the withdrawal. The right to mark is not refunded. If the purchase was made using a discount code, the discount amount will not be refunded, the refund will only be relative to the amount actually spent.

It’s recalled that the product must be returned to a state of substantial integrity (for example, the products must be cleaned, scratch-free, damage dented, abrasions. The products must be returned in the original packaging with the accessories, components and illustrative materials contained in the original packaging). If this is not the case, Rivadossi reserves the right to refuse withdrawal.

In accordance with Art. 57, second paragraph, of the Consumer Code, the user is responsible for the decrease in the value of the products resulting from a manipulation of the products themselves other than that necessary to establish the nature, characteristics and functioning of the goods. In this case Rivadossi reserves the right to ask the user to recast the decrease in value found.

For the exercise of the right of withdrawal, it is not required that the goods to be returned be insured against theft and accidental damage from transport. However, since the risk inherent in the return of the goods weighs on the buyer, Rivadossi invites the buyer who intends to exercise the right of withdrawal to ensure, at his own expense, the shipment for the value indicated in the confirmation email of the purchase order.

In accordance with Art. 59 of the Consumer Code, the right of withdrawal is excluded in the event that the sale concerns custom-made or personalized products or that by their nature cannot be sent back or risk deteriorating or altering rapidly, or sealed goods that do not lend themselves to being returned for hygienic or health protection reasons and have been opened after delivery.

The payment of the products purchased on the Site is made using the following methods:

– Credit cards of VISA, MASTERCARD and American Express circuits, whose payments will be processed through a secure server-to-server connection through the use of the Secure Sockets Layer (SSL) Protocol.

– PayPal allows to pay through credit/prepaid card or through PayPal account (rechargeable by bank transfer or credit/prepaid card). PayPal does not incur any additional costs to the customer.

– Bank transfer: On Rivadossi is possible to pay by bank transfer.

At the time of transmission of the order, no charge will be made to the credit card used by the user for payment. The charge will be made only after the credit card details used by the user for the payment have been verified and the issuing company of the credit card used by the user has issued the authorization to charge. If the invoice is deemed necessary, the customer is required to communicate it during the purchase process.

The receipt for each purchase will be available in the “Your account – orders” section. In case of non-payment, Rivadossi will charge the costs related to the management of the outstanding to the user and will refuse the related purchase order, giving notice by e-mail. Rivadossi reserves the right not to accept certain payment methods at its sole discretion.

The products offered on the Site comply with the national and Community legislation in force in Italy. The description of the products offered on the Site is the one that the suppliers, under their own responsibility, have communicated to Rivadossi. The images and colors of the products published on the Site may differ from the real ones due to the locale of the systems and/or the tools used for their display. Rivadossi is not responsible for the mismatch between the ordered product and the description of the product on the Site, in the event that the mismatch results from errors in the description attributable to the supplier and of which Rivadossi was not and could not be aware with the use of normal diligence.

All products sold on the Site are covered by the Legal Guarantee of Conformity provided for in Articles 128 to 135 of the Consumer Code (“Legal Guarantee”). The Legal Guarantee is reserved for consumers.

In the event of a lack of conformity of the purchased products compared to the description published on the Site, the user is entitled to have the product repaired or replaced, at no additional cost, where this is possible in relation to the number of specimens still available for sale and unless the replacement or repair is excessively burdensome for the seller in view of the value that the goods would have, if there is no lack of conformity, and the extent of that defect. Alternatively, the user is entitled to termination of the contract or price reduction, in accordance with the following provisions.

The seller is responsible to the consumer for any lack of conformity that exists at the time of delivery of the product and that manifests itself within one year of such delivery. The lack of conformity must be reported to the seller, under penalty of forfeiture of the warranty, within two months of the date on which it was discovered.

Unless proven otherwise, it is assumed that conformity defects occurting within six months of delivery of the product already existed on that date, unless such a hypothesis is incompatible with the nature of the product or the nature of the lack of conformity. In order to take advantage of the Legal Guarantee, the user must therefore provide proof of the date of purchase and delivery of the goods. In case of termination of the contract, Rivadossi will return the price paid by the user, in addition to shipping costs and any additional costs.

In case of price reduction, Rivadossi will return the amount of the reduction previously agreed with the user.

In any case, the amount of the refund will be communicated to the user by e-mail and credited to the means of payment used by the user for the purchase. The user must agree with Rivadossi Customer Service on how to ship the goods.

Products repaired, modified or in any way altered by the user are excluded from the Legal Guarantee. Any failures or malfunctions or other defects caused by accidental facts or user liability or by a use of the product that does not conform to its intended use and/or to what is provided for in the technical documentation attached to the product, where it exists, or in the instructions of use relating to the same, are also excluded from the scope of the Legal Guarantee.

Conventional guarantees relating to the products sold are those provided directly by the manufacturer. In no case may Rivadossi be held liable for failure to comply with any of the obligations arising from these General Conditions in the event that the non-compliance is caused by chance and/or force majeure, including, but not limited to, natural disasters, terrorist acts, network malfunctions and/or blackouts. Rivadossi’s obligations and responsibilities.

Rivadossi undertakes to correct all errors present in the description of the products offered on the Site, in the shortest possible time, starting from the reporting of the same. The reporting of these errors can be done by contacting Rivadossi Customer Service at the addresses and numbers indicated in the foreword.

Rivadossi is not liable in the event of damage, of any kind, resulting from the installation and/or use of the product improperly and/or not in accordance with the instructions provided by the manufacturer as well as in case of damage resulting from chance or force majeure. Rivadossi will not be liable in the event of loss of revenues, profits, data or any other indirect damage of any kind arising from or otherwise related to contracts subject to the General Conditions.

Rivadossi’s liability, in any case, may not exceed the total value of the purchase order.

Under no circumstances may Rivadossi be held liable for non-compliance with any of the obligations arising from the contracts subject to the General Conditions in the event that the non-compliance is caused by chance and/or force majeure, including, but not limited to, natural disasters, terrorist acts, network malfunctions and/or blackouts.

Rivadossi reserves the right to temporarily suspend, without any prior communication, the provision of the Services for the time strictly necessary for the necessary and /or appropriate technical interventions to improve the quality of the Services themselves.

Rivadossi may, at any time, interrupt the provision of the Service if there are justified security reasons or breaches of confidentiality, in this case giving notice to the user.

Gift cards can be granted, but not limited to, at the time of registration, upon registration of a friend invited by the user. The validity and value of the gift card are specified at the time of issue of the gift card. In the case of gift cards offered by Rivadossi at a specific offer, these vouchers cannot be used for other offers.

Gift cards are non-transferable, transferable or transferable. 

Gift cards are not convertible into cash or accrue interest. 

Gift cards cannot be used to pay shipping costs.

Rivadossi reserves the right not to accept gift vouchers for orders of less than a certain amount. Rivadossi undertakes to make this fact known at the time of the user’s order. In the event that the amount of the gift card exceeds the amount of the purchase, the remaining amount will not be refunded or credited to the user.

In the event that the user’s order exceeds the value of the gift card, the difference in amount can be paid by the user using the normal means of payment. Rivadossi reserves the right to accept only one gift card per order. 

In case of spontaneous returns or cancellations, or not dependent on Rivadossi, gift cards will not be refundable.

The General Conditions are governed by Italian law.

For any dispute inherent in the General Conditions, the Court of the place indicated by the user as his residence or domicile, if located in the territory of the Italian State, will be competent. In accordance with Art. 14 of Regulation 524/2013 informs the user that in the event of a dispute he can file a complaint through the ODR platform of the European Union reachable at the following link http://ec.europa.eu/consumers/odr/ (the platform has been operational since February 15, 2016). The ODR platform is an access point for users who wish to resolve out-of-court disputes arising from sales or online service contracts. To this end, it is communicated that Rivadossi’s e-mail address is commerciale@rivadossi.it. 

According to article 49 paragraph 1 letter V of Legislative Decree 6 September 2005 n. 206 (Consumer Code) the customer can use the joint conciliation procedure. The Procedure may be initiated if the consumer after having lodged a complaint with the company, within thirty days, has not received a reply or has received a response not considered satisfactory by him. The customer who decides to use the Joint Conciliation procedure is obliged to transmit the application to: conciliazione@consorzionetcomm.it or fax number 02/87181126. For further information, please refer to: http://www.consorzionetcomm.it/Spazio_Consumatori/Conciliazione-Paritetica/La-Conciliazione-Paritetica.kl.

Under the Consumer Code, Chapter I of Title III of Part III March, 2018